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All Help Topics

Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Track your order status, manage promotional email preferences, and learn about our automated email notifications.
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Learn how to handle damaged shipments, missing items, and refused packages. Report transit damage or missing products within 24 hours to ensure a valid claim.
Economy Shipping
Learn about our economy shipping rates, delivery timelines, and package tracking. Understand our policies on address changes, delivery responsibility, and carrier fees.
USPS Shipping
Choose between USPS Ground Advantage, Priority, and Express shipping. Review our policies on PO Box delivery, tracking limitations, and customer responsibilities for lost or missing packages.
FedEx Shipping
Explore our FedEx shipping methods, including Ground, Express Saver, and Overnight options. Learn about delivery timeframes, tracking capabilities, and important policies regarding shipping fees and missing packages.
Drop Shipments
Learn about our drop shipment process for oversized items like safes and generators. Find details on delivery timelines, tracking requests, and shipping fee policies.
Return Policy and Instructions
Review our 30-day return policy. Learn how to request an RMA number, report damaged or defective items, and understand restocking fees and non-returnable items.
Damaged Items
Received a damaged product? Learn how to file a claim within 24 hours, document packaging for shipping claims, and request a replacement or return label.
Defective Items
Need to report a faulty item? Learn about our 30-day defective product policy, how to get a prepaid shipping label, and our replacement or refund process.
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Create an account to track orders in real time, view history, and manage subscriptions. Learn how to update your profile, change passwords, or delete your information.
Item Subscriptions
Set up automated deliveries for your favorite products and enjoy exclusive discounts. Easily customize your delivery schedule, choose shipping methods, or cancel anytime through your account.
Security
Learn about our secure checkout process and privacy policy. We prioritize your security with strict fraud prevention and confidential data handling.
Terms Account
Set up a terms billing account for your business. Apply online today for credit approval and receive automated email confirmation once your account is ready for use.
Wholesale or Bulk Purchases
Set up a terms billing account for your business. Apply online today for credit department approval and receive automated email confirmation once your account is ready.
Order Processing
Learn about our order processing timeframes, how to place an order online or by phone, and what to expect regarding email notifications and inventory updates.
Payment Methods
Explore our accepted payment methods, including credit cards, PayPal, and mobile wallets. Learn about our terms accounts for eligible customers and our secure payment verification process.
Phone Orders
Learn how to place an order over the phone or online. Call our customer support team to process your order through our secure system and review our sales policies.
Sales Tax and Tax Exempt
Information regarding Illinois state sales tax rates and instructions for tax-exempt businesses or government agencies to submit documentation for tax-free purchases.
Sales Policies
Review our sales policies including order processing times, payment methods, shipping details, and tax-exempt requirements. Find information on tracking orders, managing cancellations, and handling transit damage.
Clearance / Discounts
Save big on discontinued items and limited-time offers. Learn about our clearance sales policy, how to use promotional coupons, and sign up for exclusive discounts.
Contact Us
Need assistance? Our customer service team is here to help. Contact the right associate for a swift resolution to your inquiry.
Product Support
Help with technical product questions, warranty information and part replacement. Find product manuals and spec sheets for your product.
Holiday Shipping and Hours
View our holiday operating hours, shipping deadlines, and back-order processing details. Stay informed on office closures and estimated delivery times during the holiday season.

Product Support

We provide comprehensive product support resources to help you get the most out of the products you purchase from our store. Our website includes detailed product descriptions, specifications, installation information, and frequently asked questions to assist with setup, operation, and everyday use.

Our Product Support section is designed to help you quickly find manufacturer-specific support information for the exact product you need help with. By searching for your item, you can access official support channels, including product manuals, troubleshooting guides, warranty details, and replacement information provided directly by the manufacturer.

If you’re experiencing an issue or have a technical question that requires expert assistance, contacting the manufacturer’s support team is often the fastest and most accurate way to get help. Manufacturer support specialists are trained on their products and can provide guidance on advanced troubleshooting, compatibility questions, recalls, and warranty claims.

Using the correct product support contact information helps ensure faster resolution and avoids unnecessary delays. Whether you need installation assistance, operational guidance, or help diagnosing a problem, our Product Support page connects you with the right resources for your specific product.

We’re committed to making product support simple and accessible. If you’re unable to locate the information you need on our site, our Product Support tools are here to help direct you to reliable, up-to-date manufacturer support so you can resolve issues quickly and confidently.

Please visit our product support page and search for the specific item you need help with.

Product Support

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Order Management

Check your order status, track deliveries, and download invoices in one place. Get help with order changes, cancellations, and notifications regarding backordered items or inventory updates.

Order Management
Shipping and Delivery

View shipping rates, delivery times, and carrier options including FedEx, USPS and drop shipments. Learn about our delivery policies on damaged goods, missing items, and freight forwarding.

Shipping and Delivery
Returns and Refunds

Manage your returns, refunds, and exchanges with ease. Follow our guide to request an RMA number, view restocking fee details, and learn how we handle damaged or defective items.

Returns and Refunds
Account Management

Manage your account settings and track orders in real-time. Easily update your profile, handle item subscriptions, and learn how to manage your privacy and security.

Account Management
Sales Policies and Payments

View details on how we process your orders, accepted payment methods, and sales tax. Plus, find information on our site security protocols and store policies.

Sales Policies and Payments
Support and Contact

Get expert technical support for your products or quick answers to your order-related questions by connecting with our team.

Support and Contact

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

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