Great Brands Outlet Customer Service Help

Changing or Canceling your order

Changing or Canceling Your Order

Orders that contain a Drop Ship / Direct Shipment By Manufacturer item CANNOT be changed once your order has been placed. We apologize for any inconvenience but these are sent directly to manufacturer as soon as its placed

For all other orders, If you would like to change the shipping method, address, contact information, or other details regarding a recent order you have placed, please visit our order status page to see the status of your item.

Does your order show tracking information?

  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any changes to your order as it has already been shipped.
  • If no, please e-mail us at orders@GreatBrandsOutlet.com or you may call us at 866-926-4300 before 2pm CST, Monday-Friday, on the day of your order.