Great Brands Outlet Customer Service Help

Drop Shipments

Drop Shipments

  • Some items that are unique in weight or size such as safes or generators are often held at separate locations. Due to the nature of drop ships, shipping times may vary depending on the circumstances / destination.
  • Tracking numbers for drop shipments are not provided in the same fashion as normal shipments and can take up to 24-48 hours to obtain. If you are in need of a tracking number for your drop ship order please contact us via e-mail at orders@GreatBrandsOutlet.com or via phone at 866-926-4300 and one of our representatives can assist you.
  • We will not accept responsibility for fees incurred if a drop shipped item is marked as undeliverable and has additional holding or return to sender fees.